COMMUNICATIONS
Security Federal Savings Bank may communicate with you via email, phone, or text (SMS) messages. By providing your contact information, you consent to receive communications relevant to your account, services, or interactions with Security Federal Savings Bank.
Text/SMS Communications
By providing your phone number, you consent to receive text (SMS) messages from Security Federal, including but not limited to:
- Digital Banking support
- Mobile App Support
- Bill Payment Support
- General Banking questions
- Important alerts pertaining to the availability of bank services
- Security Alerts & Warnings
Message Frequency
Message frequency may vary based on your interactions with us, but we aim to keep communications relevant and necessary to your account or services.
Opt-In Consent
Consent to receive text messages will be collected by texting the bank "START". By opting in, you confirm that you are the authorized user of the phone number provided.
Opt-Out Instructions
You may withdraw your consent and stop receiving text messages at any time by replying “STOP” to any text message you receive from us. Upon opting out, you will receive a final confirmation message to acknowledge your request. If you wish to resume receiving text messages, you can opt back in by texting “START.”
Fees and Charges
Security Federal Savings Bank does not charge for text messages; however, standard message and data rates as determined by your mobile carrier may apply. Please contact your carrier for details.
Data Use and Privacy
Your information is protected under our Privacy Policy, and we will not share your phone number or any related information with third parties for marketing purposes. We adhere to all applicable privacy and communication laws, ensuring your data is handled responsibly.
Disclaimer
Text messaging is not a guaranteed delivery method. While we strive for timely and accurate delivery, delays or failures may occur due to network availability or other factors beyond our control.
Customer Care Contact Information
For assistance, you can reach out to us through any of the following methods:
- Text HELP to our support line for immediate guidance.
- Contact us for comprehensive support.
- Call us at 574-722-6261 for direct assistance.